Shipping Policy

1. Order Processing Time

All orders are processed within 2–3 business days of purchase or billing. Orders placed on weekends or holidays begin processing on the next business day. You will receive a shipping confirmation email with tracking information once your order has shipped.

2. Shipping Carriers

We ship via USPS, UPS, and FedEx. The carrier is selected based on your location and current availability at the time of fulfillment. All carriers are tracked and insured.

3. Delivery Timeframe

After your order ships, delivery typically takes 3–7 business days depending on your location and the carrier selected. Remote or rural addresses may take slightly longer. Aeren Air Collective is not responsible for carrier delays once a package has been handed off.

4. Monthly Subscription Shipments

Active monthly subscribers receive a fresh scent cartridge each billing cycle. Your cartridge ships within 2–3 business days of your billing date. Shipments go to the address on file in your account. To update your shipping address, sign in to your customer portal or contact us at info@aerenaircollective.com.

Annual subscribers receive a cartridge each month for the duration of their subscription under the same 2–3 business day handling timeline.

5. Extra Scent Orders

Extra scent cartridge orders placed through the customer portal are processed and shipped separately from your regular monthly subscription shipment. They follow the same 2–3 business day handling time and are subject to the same delivery timeframes listed above.

6. Tracking

A shipping confirmation email with your tracking number and a direct link to the carrier's tracking page is sent automatically when your order ships. If you do not receive a confirmation within 5 business days of your order or billing date, contact us at info@aerenaircollective.com.

7. Contact

Aeren Air Collective
2167 E Fieldstone Dr, St. George, UT 84790
info@aerenaircollective.com
(801) 643-0244